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2017 End Of Season Clearance Sale Now On

Frequently Asked Questions

Ski Wear, Ski Jackets and Skiing Jackets

Europa Ski Lodge, providing you with the latest, coolest ski gear from all the major top skiing brands and get them delivered right to your door! We are the number one retailer for ski jackets in the UK, why not come to see us and visit our ski shop located in surrey for some expert advice on all your ski apparel needs.

The Ski Shop

The ski shop is owned and run by Peter Webb and has been trading for over 40 years. The entire team often head to the slopes once a year to checkout the latest skiing equipment and technologies first hand. If your looking for professional, expert guidence then look no further! Winter sports activites should be fun and safe for everyone, Europa Ski Lodge are happy to help so why not pop in and see us? Our shop is in Subinton, near Kingston, for more information and directions please see the how to find us page.

Ski Clothing & Ski Equipment Brands

We stock the following major ski clothing and ski equipment brands plus many more:

  • Salomon
  • North Face
  • Schoffel
  • Eider
  • Campagnolo
  • Protest
  • Scott
  • Moon Boots

Where Do You Deliver Too?

Bulky items like Skis, Ski Boots, Ski Poles, Solid Ski Tubes & Week-end Bags can only be delivered at the standard delivery price to Mainland UK - EXCLUDING Post codes AB. KW. IV. PH and North PA email for a quote

We are happy to deliver to other UK destinations and Worldwide

Due to software problems we do not offer VAT refunds to GY & JE Post Codes. Please email us for a quote.

What are your Delivery Charges?

Our minimum charge is £3.00 and our maximum is £6.00 (inc VAT) as long as you conform to the above conditions.

Are you able to provide advice on what ski equipment I need?

Yes, we’re avid skiers ourselves and have a vast knowledge on all our skiing products. We can even advise you on good locations to ski if you’re planning your first trip.

If I order today when will I get my goods?

We try to ship within 24 to 48 hours. (Tuesday if ordered on Fri/Sat/Sun). We will use the quickest service for your area.

Can I track my order?

Tracking of your item will be dependant on what method we use to send it out. Smaller Items sent Royal Mail will not be able to be tracked, however, items sent via courier will have a tracking number.

What happens if I don't receive my order?

You should allow at least 3 working days from the date your order is dispatched for your order to arrive. If you haven't received your order within the specified time feel free to call the store on 0208 399 7700

Returns?

You have 7 days to from receipt to return any item that you do not want. Please email us for a returns number. Items must be unused, Clean & with all tags attached. All items to be returned are at the customers expense and liability. We recommend using a signed for service. Items returned after 7 days will have a 10% restocking charge applied. No returns will be accepted after 21 days.

Instore Purchases:- Full refund if returned within 7 days. Exchange or Credit note if Returned within 14 days.

I see there's a sale page on your website. Will these items be available in-store as well?

No you will not find any of the sale items on the website in-store. These are web only offers.

Do you use re-cycled packaging?

Wherever possible.

Can you recommend a good dry ski slope in the area?

Yes, Our personal favourite is the Christ’s College Ski Club 01483 504988, who can also provide ski lessons if required.

Do you stock all the items listed on your website?

We try our best to keep our website up to date and our products in stock. We will always notify you as soon as possible if there are any issues with your order. Please note that the web site is not in real time and goods could have been sold in-store before the daily update

How long has Europa Ski Lodge been trading for?

Europa Ski Lodge has been trading for over 45 years. We’re still as dedicated in providing an excellent service as the first day we opened.

Do you have anywhere I can physically see the products?

Yes, we have a dedicated ski shop located in Surrey and it’s the place we started our business. If you have the time why not pop along and see us! See: How To Find Us.

Are your shop prices the same as on your website?

Prices could vary if there is a service involved. Most things that involve a fitting process ie Skis, Boots, Insoles.

Do you offer late night shopping?

Yes. Tue / Wed / Thur until 6.00pm from December to February– (Please note for boot fitting, please turn up 1.5 hours before closing).

Are you open on Sundays?

Yes from November to March but closed on Mondays. Visit our contact us page for full details on opening hours.

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Popular Shop Content

Find below a selection of popular content on the Europa Ski Lodge website, ski shop in surrey.

Winter Sports Footwear & Ski Socks

Durable footwear is essential for any winter trip or holiday, we always recommend investing in a quality pair of ski socks. These will not only keep your feet warm but due to their thickness they provide great support and padding inside your ski boots.

Popular Ski Brands

We stock many popular ski wear, ski equipment and clothing brands including: North Face, Rossignol, Protest, Salomon, Scott, Barts, Schoffel, Edier, Campagnolo, Dynastar, Dakine, Lange, Tecnica, HEAD and Giro to name just a few. So if you're looking for quality products make sure you give Europa a try first!